shipping/returns

Electra has a 15-day return policy: you have 15 days from when your order is delivered to ship it back to us for a refund. To accept the return, the product(s) must be returned in full condition in its original packing, undamaged, with its label attached, and unworn within 15 days. Any item returned after 15 days shall be refused and returned to the sender. The costs and risks of the return of product(s) are borne by the sender. Once we receive your returned item(s), we will inspect it to ensure it is in good condition. If it meets our return policy criteria, we will process your refund within 10 days (or you can exchange the package for other pieces). Please note that it may take additional time for your financial institution to post the refund to your account. If you have any questions or concerns, please reach out to hello@electracollective.com. We are always here to help!